payment & delivery

catalogue
payment & delivery
contacts

TRAVELBOOK- your journey begins here

A travel journal for explorers, dreamers, and those who want to preserve the most unforgettable moments of life

Please check that your email address is correct

I agree to the Privacy Policy

Please note that we cannot guarantee 100% delivery availability to every country. If, after payment, we are unable to ship your order due to delivery restrictions, we will issue a full refund. Thank you for your understanding.

Payment availability: check the list of unsupported countries

PAYMENT & DELIVERY

Please read the information below before placing your order to ensure a smooth shopping experience

Worldwide Shipping

We ship to as many countries as possible. However, due to current international shipping restrictions and local regulations, delivery may not be available to some destinations
Payment

At the moment, online payments are available in approximately 130 countries. We are actively working to expand the list of supported countries and payment options
Shipping

Please confirm that shipping to your country is available in the checkout before completing your order. If you have any questions or can't find your destination, feel free to contact us—we'll be happy to help
Payment availability notice

Currently, cards issued in the following countries are not supported:

Albania, Barbados, Burkina Faso, Cambodia, Cayman Islands, Haiti, Jamaica, Jordan, Mali, Morocco, Myanmar (Burma), Nicaragua, Pakistan, Panama, Philippines, Senegal, South Sudan, Syria, Uganda, Yemen, Iran, North Korea, United States, Ukraine, Afghanistan, Democratic Republic of the Congo, Cuba, Iraq, Libya, Venezuela, Azerbaijan, Western Sahara, Zimbabwe, Singapore, Turkey, Canada, Malta.

Please note that this list may change over time. Payment availability depends on restrictions and policies of payment providers and is not controlled by us directly.

We are actively working to expand the list of supported countries and payment options

Currently, cards issued in the following countries are not supported:

Albania, Barbados, Burkina Faso, Cambodia, Cayman Islands, Haiti, Jamaica, Jordan, Mali, Morocco, Myanmar (Burma), Nicaragua, Pakistan, Panama, Philippines, Senegal, South Sudan, Syria, Uganda, Yemen, Iran, North Korea, United States, Ukraine, Afghanistan, Democratic Republic of the Congo, Cuba, Iraq, Libya, Venezuela, Azerbaijan, Western Sahara, Zimbabwe, Singapore, Turkey, Canada, Malta.

Contacts

Email: info@nacelab.ru
Phone: +79997072588
Business hours:
Mon– Fri 9:00 AM – 6:00 PM (UTC+3)

Company Information

IE Korchagina Anastasiya
TAX ID 504515708620
REGISTRATION № 323508100279022

Documents

Privacy Policy
Payment Policy & Payment Security

Privacy Policy

Welcome to Nacelab. We value your privacy and are committed to protecting your personal information.

1. Information We Collect
When you place an order or contact us, we may collect the following information:

Full name
Email address
Shipping address
Phone number (if provided)
Order details
Payment information (processed securely by our payment provider)

We do not store or have access to your complete bank card information.

2. How We Use Your Information
We use your personal information to:

Process and fulfill your orders
Arrange shipping and delivery
Communicate with you regarding your purchase
Respond to customer inquiries
Improve our products and services
Comply with legal obligations

3. Payment Security
All payments are securely processed by our trusted payment provider. Your payment information is encrypted during transmission and is never stored on our servers.

4. Sharing Information
We may share your information only with trusted third parties when necessary to:

Process payments
Deliver your order
Comply with applicable laws

We never sell or rent your personal information to third parties.

5. Data Protection
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

6. Cookies
Our website may use cookies to improve functionality, remember your preferences, and analyze website traffic.

7. Your Rights
You may request to:

Access your personal information
Correct inaccurate information
Delete your personal information where permitted by law
Contact us regarding any privacy concerns

8. Contact
If you have any questions about this Privacy Policy, please contact us:
Email: info@nacelab.ru
Website: worldwide.nacelab.ru

Payment Terms & Payment Security

Thank you for shopping with Nacelab.

Payment Methods
We currently accept secure payments by major bank cards through our authorized payment provider.

Payment Processing
All payments are processed using secure encrypted connections (SSL). We do not collect or store your full payment card information.

Order Confirmation
Once your payment has been successfully completed, you will receive an order confirmation by email.

Pricing
All prices displayed on our website are shown in US Dollars (USD), unless otherwise stated.
Shipping costs are calculated separately before payment.

Failed Payments
If your payment cannot be completed, no funds will be charged. Please verify your payment details or contact your bank before trying again.
If the issue persists, please contact us and we will be happy to assist you.

Refunds
If you are eligible for a refund according to our Return Policy, the refund will be issued using the original payment method.
The time required for the funds to appear in your account depends on your bank or payment provider.

Security
We are committed to providing a secure shopping experience. All payment transactions are protected using industry-standard encryption technologies.

If you have any questions regarding payments or security, please contact us at:
Email: info@nacelab.ru
Website: worldwide.nacelab.ru

This website uses cookies to ensure you get the best experience

OK